I am committed to protecting your privacy and handling your personal information with care, transparency and respect. This policy explains what information I collect, how it is used, and the steps I take to keep it safe.

Information I collect

I may collect personal information when you contact me or book your initial consultation. This includes:

• Your name and contact details
• Reasons you want to have therapy
• Website usage data (such as cookies or analytics, if enabled)

How Your Information Is Used

Your information is used to:

• Arrange and provide therapy sessions
• Communicate with you about appointments or enquiries
• Maintain accurate clinical records
• Meet legal, ethical and professional obligations

I only collect information that is necessary for providing safe and effective therapy.

Confidentiality

Everything you share in therapy is confidential. Information is only disclosed if:

• You give explicit consent
• I am legally required to do so
• There is a serious concern about your safety or the safety of others

These situations are rare, and I will always aim to discuss them with you whenever possible.

Data Storage & Security

Your information is stored securely and protected from unauthorised access. Clinical notes are kept in line with professional guidelines and retained only for the required period before being safely deleted.

Your Rights

Under UK GDPR, you have the right to:

• Access the information I hold about you
• Request corrections to inaccurate data
• Ask for your data to be deleted (within legal and ethical limits)
• Withdraw consent for non-essential processing
• Raise concerns about how your data is handled

You can contact me at any time to exercise these rights. Each application will be considered on an individual basis and any decision to provide access to or destroy your personal data will be reached only after consultation with my insurers and professional bodies.

Cookies & Website Analytics

If cookies or analytics are used on this website, they help improve functionality and user experience. You can manage or disable cookies through your browser settings.

Contact

If you have any questions about this Privacy Policy or how your data is handled, you’re welcome to contact me directly by emailing hello@jvmtherapy.com

This policy is effective as of 01 January 2026.